Refund policy
We hope you love your Huddys purchase. If you change your mind, you have 14 days from the date you receive your order to notify us that you wish to return it.
After notifying us, you have a further 14 days to send the item back.
RETURN CONDITIONS
Returned items must be:
• Unworn and unused, except when tried on as you would in a shop
• Unwashed and free from marks, make-up, perfume or odours
• Returned with all original tags attached
• Returned in their original packaging where possible
We reserve the right to reduce the refund if an item has been handled beyond what is reasonably necessary to inspect it, or if its value has been reduced by damage or use.
HOW TO REQUEST A RETURN
Before returning an item, please email:
Please include your order number, name and the item you wish to return. We will reply with return instructions.
RETURN ADDRESS
Huddys
Grace (NE) Ltd
53C Derby Street
Cheetham Hill
Manchester
M8 8HW
United Kingdom
RETURN POSTAGE
Customers are responsible for return postage costs when returning an unwanted item or changing their mind.
We strongly recommend using a tracked postal service and keeping proof of postage. Huddys cannot be held responsible for returned parcels that are lost or damaged in transit.
If an item is faulty, damaged or incorrect, please contact us before returning it. Where legally required, we will cover reasonable return postage costs.
REFUNDS
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be made to your original payment method. We will process the refund within 14 days of receiving the returned item or receiving evidence that it has been sent back, where applicable.
Your bank or payment provider may require additional time to show the refund in your account.
For eligible cancellations, the original standard delivery charge will also be refunded. Any additional amount paid for an express or upgraded delivery service is not refundable beyond the cost of standard delivery.
EXCHANGES
We do not currently offer direct exchanges. If you require another size or product, please place a new order and return the unwanted item for a refund.
FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is faulty, damaged, incorrectly described or you receive the wrong item, contact us as soon as possible at graceneltd.uk@gmail.com with your order number and photographs of the issue.
Your statutory rights are not affected by this returns policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at graceneltd.uk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at graceneltd.uk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at graceneltd.uk@gmail.com.