Returns & Refunds

We hope you love your Huddys purchase. If you change your mind, you have 14 days from the date you receive your order to notify us that you wish to return it.

After notifying us, you have a further 14 days to send the item back.

RETURN CONDITIONS

Returned items must be:

• Unworn and unused, except when tried on as you would in a shop
• Unwashed and free from marks, make-up, perfume or odours
• Returned with all original tags attached
• Returned in their original packaging where possible

We reserve the right to reduce the refund if an item has been handled beyond what is reasonably necessary to inspect it, or if its value has been reduced by damage or use.

HOW TO REQUEST A RETURN

Before returning an item, please email:

graceneltd.uk@gmail.com

Please include your order number, name and the item you wish to return. We will reply with return instructions.

RETURN ADDRESS

Huddys
Grace (NE) Ltd
53C Derby Street
Cheetham Hill
Manchester
M8 8HW
United Kingdom

RETURN POSTAGE

Customers are responsible for return postage costs when returning an unwanted item or changing their mind.

We strongly recommend using a tracked postal service and keeping proof of postage. Huddys cannot be held responsible for returned parcels that are lost or damaged in transit.

If an item is faulty, damaged or incorrect, please contact us before returning it. Where legally required, we will cover reasonable return postage costs.

REFUNDS

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be made to your original payment method. We will process the refund within 14 days of receiving the returned item or receiving evidence that it has been sent back, where applicable.

Your bank or payment provider may require additional time to show the refund in your account.

For eligible cancellations, the original standard delivery charge will also be refunded. Any additional amount paid for an express or upgraded delivery service is not refundable beyond the cost of standard delivery.

EXCHANGES

We do not currently offer direct exchanges. If you require another size or product, please place a new order and return the unwanted item for a refund.

FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is faulty, damaged, incorrectly described or you receive the wrong item, contact us as soon as possible at graceneltd.uk@gmail.com with your order number and photographs of the issue.

Your statutory rights are not affected by this returns policy.